Stang Plumbing & Heating Customer Reviews
Stang Plumbing’s friendly, professional staff is the reason our customer service ratings are so high—just ask our customers themselves!
“My wife, Mary, and I are extremely grateful to Louis for his outstanding customer service and superb attention to detail…..and to his generous assistance as we found ourselves in a very dire and harrowing circumstance…….as our water heater started leaking yesterday afternoon. Fortunately, I heard the alarm (siren) going off and saw the water coming out of the bottom of the tank.
Immediately, I grabbed our mini wet-dry vac and did my best……but, after a while, I could tell this leakage was getting worse and worse. We were able to secure a second (and larger) wet-dry vac but we were stymied…..and, I knew this was a major problem for us……very harrowing……Our daughter, Maura, called a friend (Jasmin – not sure the last name but could find out)……she immediately recommended that we reach out to you….Stang Plumbing and Heating……and after calling your message service, Lewis, who was in Hyattsville at the time, reached out to us and tried to describe some options….in the….we explained our circumstance and he immediately came our way…..getting here about 45 minutes later……..he quickly diagnosed the tank situation……and saw that there were at least two leaks……
If he had not come out…….we would have had to spend the ‘entire’ night trying to keep up with the leaking water……which Mary and I certainly understood to be a losing proposition.
Happily, he was able to cap the tank and offered to come by today with a new tank…….which he has done.
His attention to detail and his willingness to respond to our needs…….”STANDS OUT!!!! ” We are exceptionally happy and relieved.
In Stang…….we have CERTAINLY found the company that will service any and ALL of our future plumbing needs.”
-Brian and Mary Twillman, 10/25/20
“Stang Plumbing has been a part of our extended family for 20 years. They are always there when we need them and they always get the job at hand completed professionally.”
“Very pleased with your plumbers. They were very professional and did a great job. I was very comfortable with them in my home”
-Home Owner, Washington Grove, MD
“Thank you for taking care of us so quickly and efficiently, your plumber did a great job”
-Dr. Leslie Sabo
“This is a quick note to let you know I received excellent service from your company-from scheduling an appointment on short notice, recommendations on pressure tanks and pumps, to professional service by your plumber who instilled confidence in you work and reputation. I will use Stang Plumbing again when needed and would recommend to friends.”
“Your plumber was very pleasant, helpful and informative about copper pipe and the problems that can occur. He was very neat and cleaned up when the job was completed. I have used one of Stangs competitors for the last 40 years—–I will only use Stang Plumbing from now on.”
“It’s rare that I take the time to rate and evaluate a company on the services that they provide, but I felt obligated this time to share my positive experience with a plumbing company. Stang Plumbing and Heating recently came to my rescue when I discovered major drain problems in my kitchen sink. To make a long story short, Stang was able to quickly diagnose the issue (with state-of-the-art technical equipment) to eventually not just find the location of a blocked kitchen drain, but also 3 major sewer line sags and breaks under the foundation inside and outside the house. Stang’s owner, Jon, described the process in detail for the repairs, and quickly provided a very fair estimate for the work to be done. He was a real “hands on” owner, and came to our house every day to check on progress, He showed sincere concern for my wife and I as we went through a major excavation, extensive sewer line repair, and reconstruction. Stang sent two very capable plumbers to do the work (Rob and Joe). Rob and Joe worked tirelessly for 8 days, paying attention to every detail that I requested, showed sincere concern for us, and did an impeccable job of making the repair. It was a major undertaking. They did a fine job cleaning up every day, and did their best to contain any dirt. The team had extensive plumbing knowledge, were very professional, yet showed a sense of humor to help make a bad situation bearable. I was able to get to know the plumbers personally, and they even put up with my vocal and anally retentive personality; including me in all decisions, so that the entire project was a team effort. Thank you for a job well done, as we truly appreciate your professionalism and for showing that you cared from the beginning to completion of the job. I would proudly recommend Stang Plumbing and Heating to anyone who has plumbing needs.”
–Maria and Dave Dudish
“As a home improvement contractor it’s imperative to have competitive pricing and excellent service with high quality work. I’m very happy working with Stang and having Rob as my projects lead Plumber. Becky in the office is great and always responsive our needs. Thanks Jon, keep up the great work!”
“Stang was an excellent company to work with and I highly recommend them. I will be using them again for the (inevitable) future plumbing needs in our old house. Firstly, Jon, the owner, was extremely knowledgeable and spent time going through the potential scope and solution to address the deteriorating water service and sewer pipes in our house. This work was a considerable investment (it took a sizable team multiple days) and Jon made me very comfortable with what we were about to undertake. The team was punctual, very courteous, and focused on the job. Jason, the team member leading the sewer scope was a pleasure to work with. John and Jason were very communicative through the process and made extra effort to ensure that their activities bothered the neighbors as little as was reasonably possible. I found Jon and team very straightforward and honest which made me comfortable with the work. They absolutely perform to the contract (appropriately), and I recommend taking the time during the scoping/quote period to ensure that everything you want done is listed: Stang was happy to work through my questions and requested adjustments until the contract was what we all wanted. They offer a good warranty on their work: When the job was complete we noticed a slight seep from a fixture several days after everything was done. John came out right away and as I described what we were seeing while walking him in the front door he diagnosed that the team hadn’t tightened up a part fully and that this would be completely under the warranty (He even upgraded an internal part in the fixture, which was quite generous of him). They know their business well, they are communicative, they do excellent work, and I have high trust in the work they do.”
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